Refund policy
At Zeswin Systems Private Limited, we currently do not accept returns or exchanges once an order has been delivered.
All sales made on zeswin.com are considered final. Please ensure you review the product details, specifications, and compatibility before placing your order.
Damaged, Defective, or Wrong Item
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can review the issue and assist you.
To report an issue, email us at:
contact@zeswin.com
Please include:
- Your Order ID
- Photos or videos clearly showing the issue
- A brief description of the problem
Once our team reviews the case, we will provide an appropriate resolution if the issue is verified.
Non-Returnable Items
We do not accept returns or exchanges for:
- Change of mind
- Incorrect orders placed by the customer
- Sale or discounted items
- Gift cards
- Products that have been used, installed, or damaged after delivery
Refunds
Refunds are not applicable for delivered orders unless the product is confirmed to be defective or incorrect after review by our support team.
If a refund is approved, it will be processed to the original payment method within 7–10 business days.
Contact Us
For any product-related concerns, please contact us at:
ZESWIN SYSTEMS PRIVATE LIMITED
Block No 77, Kosmada
Kamrej, Surat
Gujarat, India – 394180
Email: contact@zeswin.com
